ByNoboe Return and Refund Policy

Last Updated: 25-03-2025

Thank you for shopping with us at ByNoboe. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the following guidelines for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

• Email: support@bynoboe.com

• Phone: +310657664382

• Address: 66 Chai Wan Kok Street, Room 1911A, Unit F, Golden Bear Centre, Tsuen Wan, Chai Wan Kok, New Territories Hong Kong SAR

Policy Overview

• Return Period: 14 days from delivery date

• Refund Processing Time: 10 business days from receipt

• Return Shipping Costs: Covered by the customer unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team.
If your order has already shipped, please follow the return instructions below.

Return Conditions

We accept returns under the following conditions:

• Return Window: Items must be returned within 14 days of delivery

• Item Condition: Items must be unused, in original condition, with tags attached and in original packaging

• Proof of Purchase: A receipt or order confirmation is required

• Exceptions:

  • Custom or personalized items

  • Hygiene-sensitive products (e.g., undergarments) unless unopened and unused

Return Instructions

1. Contact Customer Service:
   Email info@bynoboe.com with your order number, reason for return, and any relevant photos.

2. Receive Return Authorization:
   Our team will review your request and provide authorization with return instructions.

3. Package the Item:
   Include the item in its original packaging with all tags and return form.

4. Ship the Return:
   Use a trackable shipping method. Return costs are covered by the customer unless the item is defective or incorrect.

Refund Policy

• Approval: We’ll notify you of your refund status within 5 business days after inspection

• Processing: Approved refunds are issued to the original payment method within 10 business days

• Confirmation: You’ll receive an email once the refund is processed

If you do not see the refund in your account within the expected time, please check with your bank. For further help, contact us at [CUSTOMER SERVICE EMAIL].

Exchange Policy

We offer exchanges for defective or incorrect items. Contact us within 14 days of delivery. Return shipping for eligible exchanges is covered by us.

If the wrong size was ordered, please return the item and place a new order.

Exceptions and Special Cases

• Defective or Damaged Items:
  Contact us within 48 hours of delivery. We’ll arrange a free return and issue a refund or replacement.

• Incorrect Product Received:
  Let us know, and we’ll cover return shipping and promptly send the correct item.

• Lost Packages:
  If your order hasn’t arrived, contact us. We’ll investigate with the carrier and assist accordingly.

Processing Times

• Return Initiation Window: Within 14 days of delivery

• Inspection Time: Within 7 business days of receipt

• Refund Issuance: Within 10 business days after approval

Return Shipping Address

Please send all approved returns to:
2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang

Contact Information

For further questions or assistance, reach out to us:

• Email: support@bynoboe.com

• Phone: +310657664382

• Address: 66 Chai Wan Kok Street, Room 1911A, Unit F, Golden Bear Centre, Tsuen Wan, Chai Wan Kok, New Territories Hong Kong SAR