Shipping Policy

Who We Are

GB Sales Limited ("we," "us," or "our") operates the website www.bynoboe.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within United Kingdom.

• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

• Cut-off Time: Orders placed before 22:00 (GMT+00:00) Greenwich Mean Time (London) will be processed the same day. Orders placed after that time will be processed the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL and Royal Mail for all shipments.

• Tracking Information: Once your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: support@bynoboe.com

• Phone: +3106576644382

• Address: 66 Chai Wan Kok Street, Room 1911A, Unit F, Golden Bear Centre, Tsuen Wan, Chai Wan Kok, New Territories Hong Kong SAR

• Hours: 09:00 until 17:00